Delivery & Returns

ALL OF OUR ITEMS ARE MADE IN A CLASSICAL BALLET COSTUME WORKSHOP IN MOSCOW, RUSSIA. WE DELIVER WITH EMS (RUSSIAN POSTAL COMPANY) WORLDWIDE.

Delivery

We provide free delivery worldwide.

FOR STANDARD SIZE ARTICLES (XS/S/M/L)

These articles are available in - immediate stock and are designed based on standard EU sizes. The orders take between 10-21 days to be delivered. If you would like to place a custom order based on your parameters, please see below.

FOR CUSTOM MADE ARTICLES

These articles are not available in immediate stock. They are custom made individually for each of our customers. It will take us 7-14 days to create your custom item. Please add 10-21 days for shipping and estimate your shipping date with that in mind. Don’t hesitate to ask when the your order will be ready! Maybe it's only two days from now.

RETURNS

Depending on the type of product you choose to purchase, there are different return & exchange policies.

FOR STANDARD SIZE ARTICLES (XS/S/M/L)

We gladly accept returns and exchanges within 10 days of receipt. The customer is responsible for return shipping costs. Returns received outside the above time frame are not to be accepted.Bows And Tulle  only accepts returns of non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached AND in its original packaging. Upon receipt of any order without tags please notify us immediately if you wish to return the item. We strongly advise all customers to check garments thoroughly upon delivery, before removing any attached tags and before disposing of any original packaging. Please note that we can only exchange an item for the same item in a different size. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item for a different size only once. Thereafter, the customer is responsible for additional shipping costs.

FOR CUSTOM MADE ARTICLES

 

We gladly accept returns within 10 days of receipt. The returns are permitted ONLY for the following reasons:

  • The article shows production faults. Please check garments thoroughly upon delivery, before removing any attached tags and before disposing of any original packaging.
  • The article does not meet the measurements you have indicated us. At the time of placing the order, you will be asked to send us your personal measurements based on a “Measurement guide” we will provide. We take no responsibility on faulty measurements. The customers are solely  responsible for the measurements they send us.

Exchanges are not allowed on custom made product, due to the fact that custom made articles are unique items tailored based on the exact measurements indicated by the customer.